How to Order a Custom Cake
Ordering a custom cake in Savannah takes less of your time than most people expect: one form, one or two short conversations, a design you approve before you pay anything, and a finished cake delivered to your venue or door on the day. This page walks the whole process from first message to setup, so you know exactly what happens and when before you send anything at all.
The Ordering Process
Savannah Custom Cakes runs every order through the same four steps, whether the cake is a single birthday tier or a four-tier wedding build. The steps are short on your end. Most clients are done with their part in under an hour of total effort, spread between sending the request and approving the design, and everything after that is our side of the table.
Step 1: Send Your Request
Fill out the quote form with three things: your event date, roughly how many guests you expect, and any design ideas you already have. The ideas part is optional. Some requests arrive with a Pinterest board and a color palette, others with nothing but a birthday and a headcount, and both are completely workable. The form asks what it needs and nothing more, and sending it commits you to nothing. It costs only the five minutes it takes to type.
Step 2: Consultation and Quote
You hear back within one business day. Depending on how complete your request was, that first reply either brings questions worth asking or a quote worth reading, and often both. The consultation is where date, servings, theme, flavors, dietary notes, and delivery details are locked down, and it happens by phone or email, whatever suits you. For wedding cakes this is also where the tasting gets scheduled. The quote spells out the design, the price, and what is included, so there is never a mystery number.
Step 3: Design Confirmation
Before anything is baked, you approve the design in writing, backed by a sketch or detailed concept for anything beyond a simple tier. This is the moment to ask for changes, because adjustments on paper are easy and adjustments after baking are not. Once you approve and the order is confirmed with a deposit, the date is held on the calendar for you and the design brief becomes the contract we build against.
Step 4: Baking and Delivery
Baking happens close to your event, not weeks ahead, so the cake you cut is genuinely fresh. On the day, we deliver the finished cake ourselves anywhere in the Savannah area, assemble tiered and sculpted builds if they travel in sections, and finish the setup so the cake stands ready before your guests arrive. For venues, we coordinate the load-in details in advance so delivery day is boring, which is exactly what delivery day should be.
What Information Helps Your Quote
The more of this you include in your first message, the fewer back-and-forths the quote needs. None of it is mandatory, and a half-empty form still starts the process.
- Event date, even a rough one, because calendar fit is the first thing we check
- Guest count, which sets the size before design is even discussed
- Theme, colors, or inspiration photos, a Pinterest board counts
- Delivery location: venue name or neighborhood, since logistics scope with distance
- Dietary notes worth building around, like gluten-free or nut-free needs
- Your flavor direction if you have one, or willingness to taste for wedding work
One practical tip from years of quote requests: photos of cakes you like communicate faster than paragraphs describing them, and a photo you dislike is just as useful. Contradictions are fine too. "Elegant but fun, moody colors but nothing too dark" is a real brief and a solvable one.
Ordering Timelines
Timelines depend on the cake, and here is the honest shape of them. Wedding cakes: reach out three to six months ahead, especially for spring and fall Saturdays in Savannah when calendars compress fast. Sculpted and 3D builds: at least a month, because carving and structure take hours you cannot compress. Standard custom birthday and celebration cakes: two to three weeks is comfortable, and shorter notice is sometimes possible when the calendar allows. If your date is already close, send the request anyway. Openings move as other events shift, and the answer to "is it too late?" is sometimes a pleasant surprise.
What Happens After You Send the Form
Your request lands in our queue and gets read by the person who will actually be building your cake, and you get a real reply within one business day rather than an auto-responder. From there, the pace is set by your event: urgent dates move fast, flexible ones move at a comfortable distance. Quotes carry no obligation until you approve a design, so there is no cost and no pressure in starting the conversation well before you have every detail figured out. Partial information is fixable. A missed date is not.
Start Your Cake Request
The form takes about five minutes. After that, you hear back within one business day with questions or a quote, and nothing is locked in until you approve the design.